http://feeds.sophos.com/en/rss2_0-kb-articles.xml The last 7 days of Knowledgebase Articles from Sophos en © Copyright , Sophos Plc Wed, 22 Feb 2012 22:18:04 Z 5 http://www.sophos.com/support/knowledgebase/article/114436.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114436.html?_log_from=rss Following installation of Sophos Endpoint Security and Control on a Windows Embedded POSReady2009, on-access scanning is disabled, SAVService fails to start. Wed, 15 Feb 2012 10:38:11 Z http://www.sophos.com/support/knowledgebase/article/116876.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116876.html?_log_from=rss Wed, 15 Feb 2012 14:09:03 Z http://www.sophos.com/support/knowledgebase/article/116867.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116867.html?_log_from=rss Wed, 15 Feb 2012 14:09:29 Z http://www.sophos.com/support/knowledgebase/article/116868.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116868.html?_log_from=rss Wed, 15 Feb 2012 14:09:55 Z http://www.sophos.com/support/knowledgebase/article/113411.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113411.html?_log_from=rss This article lists the encryption events that may be returned to the Enterprise Console. Wed, 15 Feb 2012 14:40:19 Z http://www.sophos.com/support/knowledgebase/article/116888.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116888.html?_log_from=rss Wed, 15 Feb 2012 16:31:04 Z http://www.sophos.com/support/knowledgebase/article/43444.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/43444.html?_log_from=rss This article provides links to analyses of the latest vulnerabilities reported. Wed, 15 Feb 2012 16:50:52 Z http://www.sophos.com/support/knowledgebase/article/116833.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116833.html?_log_from=rss Wed, 15 Feb 2012 16:53:36 Z http://www.sophos.com/support/knowledgebase/article/116539.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116539.html?_log_from=rss This article provides a detailed analysis of this vulnerability. Wed, 15 Feb 2012 22:04:59 Z http://www.sophos.com/support/knowledgebase/article/116410.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116410.html?_log_from=rss This article provides a detailed analysis of this vulnerability. Wed, 15 Feb 2012 22:07:42 Z http://www.sophos.com/support/knowledgebase/article/114101.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114101.html?_log_from=rss Thu, 16 Feb 2012 01:51:02 Z http://www.sophos.com/support/knowledgebase/article/116857.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116857.html?_log_from=rss Your Sophos console displays an 'Outbreak' message. This article describes what this means and what to do about it. Thu, 16 Feb 2012 09:50:02 Z http://www.sophos.com/support/knowledgebase/article/114292.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114292.html?_log_from=rss ...when attempting to open Web event viewer you see the error prompt Thu, 16 Feb 2012 09:50:10 Z http://www.sophos.com/support/knowledgebase/article/116899.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116899.html?_log_from=rss Thu, 16 Feb 2012 17:29:42 Z http://www.sophos.com/support/knowledgebase/article/114416.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114416.html?_log_from=rss Fri, 17 Feb 2012 00:21:29 Z http://www.sophos.com/support/knowledgebase/article/116902.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116902.html?_log_from=rss Fri, 17 Feb 2012 00:57:11 Z http://www.sophos.com/support/knowledgebase/article/113692.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113692.html?_log_from=rss When Sophos groups and users are centrally managed in a network, it may be more convenient to install and uninstall Sophos Anti-Virus for Linux using special options to omit user and group parameters from the install and uninstall commands. Fri, 17 Feb 2012 03:15:31 Z http://www.sophos.com/support/knowledgebase/article/111515.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111515.html?_log_from=rss Dashboard is configured to send an email alert for 'out-of-date computers' but seems to send an alert when the threshold has not been triggered. Fri, 17 Feb 2012 09:19:12 Z http://www.sophos.com/support/knowledgebase/article/116437.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116437.html?_log_from=rss When running the SEC 5.0 install, the installation fails when running the custom action to create the scheduled tasks for Sophos Patch Fri, 17 Feb 2012 10:19:23 Z http://www.sophos.com/support/knowledgebase/article/112846.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/112846.html?_log_from=rss Fri, 17 Feb 2012 11:06:40 Z http://www.sophos.com/support/knowledgebase/article/116755.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116755.html?_log_from=rss Set up a client to allow deployment and management of Sophos endpoint software from Enterprise Console 5.1.0 (currently in beta) Fri, 17 Feb 2012 12:39:39 Z http://www.sophos.com/support/knowledgebase/article/116754.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116754.html?_log_from=rss For domain environments with Enterprise Console 5.1.0 (currently in beta) Fri, 17 Feb 2012 12:39:57 Z http://www.sophos.com/support/knowledgebase/article/116880.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116880.html?_log_from=rss This article gives an overview of the deployment process for Sophos endpoint security software from the central Sophos console. Fri, 17 Feb 2012 14:33:16 Z http://www.sophos.com/support/knowledgebase/article/29728.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/29728.html?_log_from=rss Set up a client to allow deployment and management of Sophos endpoint software Fri, 17 Feb 2012 15:22:04 Z http://www.sophos.com/support/knowledgebase/article/40065.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/40065.html?_log_from=rss When you install Enterprise Console and PureMessage for Microsoft Exchange onto the same network, you must perform some additional configuration to ensure spam rules are correctly updated. Fri, 17 Feb 2012 16:13:15 Z http://www.sophos.com/support/knowledgebase/article/62190.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/62190.html?_log_from=rss When opening the PureMessage Administration console the following error is returned: 'Error retrieving data from the server. Ensure server / database is started and try again. System.NullReferenceException. Object reference not set to an instance of an object.' Fri, 17 Feb 2012 16:26:04 Z http://www.sophos.com/support/knowledgebase/article/65161.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/65161.html?_log_from=rss Following an upgrade from Enterprise Console version 3 to version 4, and the migration of the Sophos Update Manager (SUM), the link provided on the dashboards fails to remove EM library from the dashboard. Sun, 19 Feb 2012 18:40:12 Z http://www.sophos.com/support/knowledgebase/article/12610.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/12610.html?_log_from=rss You can use Enterprise Console or the Sophos Control Center to manage Endpoint Security and Control in a multiple domain environment. Sun, 19 Feb 2012 19:21:21 Z http://www.sophos.com/support/knowledgebase/article/10378.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/10378.html?_log_from=rss The current versions of Sophos Anti-Virus are designed to be updated automatically to ensure that they are always up to date and that you are fully protected. The following should only be used if absolutely necessary. Mon, 20 Feb 2012 00:33:30 Z http://www.sophos.com/support/knowledgebase/article/23949.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/23949.html?_log_from=rss Sophos Anti-Virus provides two forms of detection: 'Suspicious file detection' indicates files with characteristics often found in malware, and 'Suspicious behavior detection' indicates files exhibiting behavior often found in malware. Mon, 20 Feb 2012 08:58:57 Z http://www.sophos.com/support/knowledgebase/article/58736.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/58736.html?_log_from=rss This article lists the statistics and options available in the 'Properties' dialog box of Sophos Anti-Virus for NetApp. It also lists some of the NetApp registry keys. Mon, 20 Feb 2012 10:46:26 Z http://www.sophos.com/support/knowledgebase/article/114231.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114231.html?_log_from=rss Mon, 20 Feb 2012 11:43:09 Z http://www.sophos.com/support/knowledgebase/article/13019.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/13019.html?_log_from=rss This article describes how to read, and check for errors in, Sophos Remote Management System (RMS) log files. RMS Mon, 20 Feb 2012 12:21:00 Z http://www.sophos.com/support/knowledgebase/article/59494.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/59494.html?_log_from=rss You may see one of the following errors: Warning 25010; Error 0000006b: download of SAVXP failed from server; Error downloading product SAVXP; Error downloading product Sophos AutoUpdate; Error downloading product RMSNT; and the Sophos icon on the endpoint computer is displaying a red cross. Mon, 20 Feb 2012 12:21:45 Z http://www.sophos.com/support/knowledgebase/article/114545.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114545.html?_log_from=rss Mon, 20 Feb 2012 12:21:57 Z http://www.sophos.com/support/knowledgebase/article/114538.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114538.html?_log_from=rss Mon, 20 Feb 2012 12:22:27 Z http://www.sophos.com/support/knowledgebase/article/13815.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/13815.html?_log_from=rss This article describes some of the issues relating to potentially unwanted application (PUA) protection, and outlines a system for phased deployment of PUA protection across your network. Mon, 20 Feb 2012 12:23:05 Z http://www.sophos.com/support/knowledgebase/article/116590.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116590.html?_log_from=rss Error displayed in console: A0010001 Patch assessment required Microsoft Windows Update version 7.2.6001.788 or later. Mon, 20 Feb 2012 12:23:26 Z http://www.sophos.com/support/knowledgebase/article/109925.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/109925.html?_log_from=rss Currently SafeGuard Enterprise offers only limited integrated reporting functionality. Information must be gathered using SQL. Mon, 20 Feb 2012 12:24:16 Z http://www.sophos.com/support/knowledgebase/article/61560.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/61560.html?_log_from=rss How to configure MIME types for a Web CID in IIS 7.0 Mon, 20 Feb 2012 12:24:39 Z http://www.sophos.com/support/knowledgebase/article/111697.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111697.html?_log_from=rss After installing SEC4.5 or upgrading to SEC4.5, duplicate PCs appear in the an Active Directory synchronized SEC group. This occurs when a managed endpoint belonging to an AD sync group is deleted. Mon, 20 Feb 2012 12:25:00 Z http://www.sophos.com/support/knowledgebase/article/113328.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113328.html?_log_from=rss Registry permissions or too many network filter drivers being used after the upgrade are causing the problem Mon, 20 Feb 2012 12:35:55 Z http://www.sophos.com/support/knowledgebase/article/42588.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/42588.html?_log_from=rss How to check/ update the credentials entered into the Sophos Update Manger's configuration Mon, 20 Feb 2012 12:38:16 Z http://www.sophos.com/support/knowledgebase/article/116488.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116488.html?_log_from=rss Enterprise Console 5.x installation fails with "Microsoft Message Queuing failed." error message. Mon, 20 Feb 2012 12:39:12 Z http://www.sophos.com/support/knowledgebase/article/112680.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/112680.html?_log_from=rss The attached document provides a detailed, illustrated description and hands-on information on installing SafeGuard Enterprise Client on the latest OS Versions using Active Directory deployment via Group Policy and WMI filtering. Mon, 20 Feb 2012 12:40:38 Z http://www.sophos.com/support/knowledgebase/article/13090.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/13090.html?_log_from=rss You can use Active Directory to configure the group policy applied to a domain, so that Endpoint Security and Control is automatically deployed to all computers that join the domain. Mon, 20 Feb 2012 12:41:02 Z http://www.sophos.com/support/knowledgebase/article/116585.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116585.html?_log_from=rss When using SafeGuard Device Encryption, the use of Smartcards/Tokens for authentication at operating system level requires the installation of an additional middleware application. This middleware requires a license agreement with its manufacturer. Mon, 20 Feb 2012 12:41:34 Z http://www.sophos.com/support/knowledgebase/article/114604.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114604.html?_log_from=rss If the mail address is not configured for this account the attribute will not be displayed. Mon, 20 Feb 2012 12:41:56 Z http://www.sophos.com/support/knowledgebase/article/113070.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113070.html?_log_from=rss One or more clients report their status to the Sophos Enterprise Console as "differs from policy" under the "Anti-Virus Details" tab | "Anti-Virus and HIPS policy" column. Mon, 20 Feb 2012 12:42:16 Z http://www.sophos.com/support/knowledgebase/article/65420.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/65420.html?_log_from=rss UpgradeDB.exe migrates data from the previous Sophos database to the latest version. Mon, 20 Feb 2012 12:44:15 Z http://www.sophos.com/support/knowledgebase/article/63184.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63184.html?_log_from=rss This article describes how to change the defaults that are set up using the Download Security Software wizard. We recommend doing this before running the wizard, but the instructions for doing it after are included as well. Mon, 20 Feb 2012 13:45:08 Z http://www.sophos.com/support/knowledgebase/article/116709.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116709.html?_log_from=rss Information on upgrading to Sophos Anti-Virus for Mac, version 8 Mon, 20 Feb 2012 14:45:16 Z http://www.sophos.com/support/knowledgebase/article/67398.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/67398.html?_log_from=rss How to create a startup script for deploying the Sophos Cleanup Tool over your network Mon, 20 Feb 2012 14:45:45 Z http://www.sophos.com/support/knowledgebase/article/11005.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/11005.html?_log_from=rss This knowledgebase article describes how to check Sophos product version numbers. Mon, 20 Feb 2012 14:45:59 Z http://www.sophos.com/support/knowledgebase/article/111217.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111217.html?_log_from=rss Slow scanning may result from your computers being unable to connect to Sophos Live Protection (Sophos cloud). This article describes how to check the connection. Mon, 20 Feb 2012 14:46:34 Z http://www.sophos.com/support/knowledgebase/article/111179.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111179.html?_log_from=rss This article lists the named product bundles in the Sophos range and indicates which specific products are included in each. Click on the component product links for more information. Mon, 20 Feb 2012 14:46:43 Z http://www.sophos.com/support/knowledgebase/article/111180.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111180.html?_log_from=rss For domain environments with console 5.0 or lower Mon, 20 Feb 2012 14:46:48 Z http://www.sophos.com/support/knowledgebase/article/111225.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111225.html?_log_from=rss Mon, 20 Feb 2012 16:57:00 Z http://www.sophos.com/support/knowledgebase/article/111353.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111353.html?_log_from=rss This 10-step guide to SQL will help you make the most of your installation of Endpoint Security and Control. Mon, 20 Feb 2012 16:58:06 Z http://www.sophos.com/support/knowledgebase/article/116916.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116916.html?_log_from=rss Tue, 21 Feb 2012 00:28:31 Z http://www.sophos.com/support/knowledgebase/article/114260.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114260.html?_log_from=rss How To Update a License in Sophos Mobile Control (SMC) Tue, 21 Feb 2012 10:42:16 Z http://www.sophos.com/support/knowledgebase/article/12570.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/12570.html?_log_from=rss You can perform a customised installation of Sophos Anti-Virus, Sophos Client Firewall and Sophos NAC (including AutoUpdate and, optionally, Remote Management System) using command line parameters. This article provides information that applies to Sophos installations on either physical or virtual systems. Tue, 21 Feb 2012 11:36:24 Z http://www.sophos.com/support/knowledgebase/article/116887.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116887.html?_log_from=rss Tue, 21 Feb 2012 12:10:08 Z http://www.sophos.com/support/knowledgebase/article/114182.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114182.html?_log_from=rss Port 80 (by default) is used to implement the new features in this release- Web Control and Patch. Tue, 21 Feb 2012 13:21:41 Z http://www.sophos.com/support/knowledgebase/article/109666.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/109666.html?_log_from=rss The operation of SafeGuard Enterprise DeviceEncryption, SafeGuard PrivateDisk, SafeGuard Easy and SafeGuard Disk Encryption on big sector devices is only supported on hard disks which can operate in a 512 byte compatibility mode. Tue, 21 Feb 2012 14:22:26 Z http://www.sophos.com/support/knowledgebase/article/116838.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116838.html?_log_from=rss Tue, 21 Feb 2012 14:22:33 Z http://www.sophos.com/support/knowledgebase/article/111246.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/111246.html?_log_from=rss How to exclude Sophos SafeGuard for Mac OS X from Time Machine backup. Tue, 21 Feb 2012 14:22:39 Z http://www.sophos.com/support/knowledgebase/article/110979.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110979.html?_log_from=rss During the installation of Enterprise Console, an error message is generated when you reach the Sophos Update Manager Account Details screen: 'Server not found. Verify that the specified server exists.' Tue, 21 Feb 2012 14:22:46 Z http://www.sophos.com/support/knowledgebase/article/35970.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/35970.html?_log_from=rss This article contains links to exclusion lists for specific Windows servers. Sophos doesn't have separate recommendations at this point for exclusions on Windows servers. Tue, 21 Feb 2012 14:22:50 Z http://www.sophos.com/support/knowledgebase/article/116863.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116863.html?_log_from=rss In order to be fully protected, you are strongly advised to use Sophos Update Manager (SUM) to ensure that your installation of Sophos Anti-Virus is fully up to date. Tue, 21 Feb 2012 14:22:55 Z http://www.sophos.com/support/knowledgebase/article/116418.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116418.html?_log_from=rss SMaRT provides a systematic process which allows you to deal with malware from the time you initially suspect or discover its presence, through to its removal. Tue, 21 Feb 2012 14:40:41 Z http://www.sophos.com/support/knowledgebase/article/116881.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116881.html?_log_from=rss When installing Enterprise Console version you are repeatedly shown the error: The "port selected is already in use." Tue, 21 Feb 2012 15:00:19 Z http://www.sophos.com/support/knowledgebase/article/113334.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113334.html?_log_from=rss This article provides information on using SafeGuard Enterprise with SSD drives. Tue, 21 Feb 2012 15:24:42 Z http://www.sophos.com/support/knowledgebase/article/13111.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/13111.html?_log_from=rss The command-line utility ExportConfig.exe enables you to retrieve updating and anti-virus policies from the Console and save them as XML configuration files. Tue, 21 Feb 2012 21:13:59 Z http://www.sophos.com/support/knowledgebase/article/48910.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/48910.html?_log_from=rss Use the information in this article to create a Sophos AutoUpdate account when the installer cannot automatically create one, or when you would like to define an alternative account. Wed, 22 Feb 2012 05:19:08 Z http://www.sophos.com/support/knowledgebase/article/108156.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/108156.html?_log_from=rss Available recovery scenarios for SafeGuard Enterprise Wed, 22 Feb 2012 08:40:38 Z http://www.sophos.com/support/knowledgebase/article/113954.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113954.html?_log_from=rss Where they are used, what rights they require and best practice for the accounts Wed, 22 Feb 2012 09:34:35 Z http://www.sophos.com/support/knowledgebase/article/114162.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114162.html?_log_from=rss This article provides architectural detail on how the Sophos Patch feature works and covers some of the rationale behind the design decisions that have been made for the first release. Wed, 22 Feb 2012 10:34:18 Z http://www.sophos.com/support/knowledgebase/article/116737.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116737.html?_log_from=rss How to migrate Windows endpoints to use a new management server. Wed, 22 Feb 2012 10:42:01 Z http://www.sophos.com/support/knowledgebase/article/12455.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/12455.html?_log_from=rss This article describes the installation process using the 'Protect Computers Wizard' in Enterprise Console. Wed, 22 Feb 2012 12:19:40 Z http://www.sophos.com/support/knowledgebase/article/116933.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116933.html?_log_from=rss Wed, 22 Feb 2012 13:19:19 Z http://www.sophos.com/support/knowledgebase/article/38385.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/38385.html?_log_from=rss This article is in the form of a table that lists ports used by Sophos applications. Wed, 22 Feb 2012 16:08:38 Z http://www.sophos.com/support/knowledgebase/article/116662.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116662.html?_log_from=rss Wed, 22 Feb 2012 18:56:38 Z