http://feeds.sophos.com/en/rss2_0-kb-articles.xml The last 7 days of Knowledgebase Articles from Sophos en © Copyright , Sophos Plc Mon, 20 Aug 2012 13:17:12 Z 5 http://www.sophos.com/support/knowledgebase/article/39155.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/39155.html?_log_from=rss When deploying Endpoint Security and Control to your endpoint computers, you see one of these errors. Mon, 13 Aug 2012 01:52:30 Z http://www.sophos.com/support/knowledgebase/article/115087.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/115087.html?_log_from=rss After purchasing a license for your Astaro Security Gateway/Sophos UTM product, a license file needs to be uploaded to the Webadmin. Mon, 13 Aug 2012 10:37:46 Z http://www.sophos.com/support/knowledgebase/article/108411.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/108411.html?_log_from=rss How to enable a user to decrypt a SafeGuard Enterprise Client Mon, 13 Aug 2012 13:32:39 Z http://www.sophos.com/support/knowledgebase/article/23113.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/23113.html?_log_from=rss This article describes how to submit a spam sample or a false positive to SophosLabs. Tue, 14 Aug 2012 07:48:04 Z http://www.sophos.com/support/knowledgebase/article/114101.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114101.html?_log_from=rss Sophos Licensing changes introduced with the release of Sophos Endpoint Protection 10 Tue, 14 Aug 2012 08:04:32 Z http://www.sophos.com/support/knowledgebase/article/117013.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117013.html?_log_from=rss Sophos Mobile Control System Property Checks Tue, 14 Aug 2012 08:30:30 Z http://www.sophos.com/support/knowledgebase/article/118095.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118095.html?_log_from=rss When upgrading to Enterprise Console v 5 from v 4.x, the Application Control app list remains empty and no Patch data is downloaded. Tue, 14 Aug 2012 08:54:11 Z http://www.sophos.com/support/knowledgebase/article/28781.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/28781.html?_log_from=rss When installing Sophos Anti-Virus for Windows 2000+, you see one or more errors: Error 1332: No mapping between account names and security IDs was done OR Windows error 0x534: No mapping between account names and security IDS was done. Tue, 14 Aug 2012 09:12:21 Z http://www.sophos.com/support/knowledgebase/article/116709.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116709.html?_log_from=rss Information on upgrading to Sophos Anti-Virus for Mac, version 8 Tue, 14 Aug 2012 09:21:42 Z http://www.sophos.com/support/knowledgebase/article/114260.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114260.html?_log_from=rss How To Update a License in Sophos Mobile Control (SMC) Tue, 14 Aug 2012 14:26:56 Z http://www.sophos.com/support/knowledgebase/article/118004.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118004.html?_log_from=rss If you have both Bluecoat Web Proxy Client and Sophos Client Firewall installed on the same computer, rules not work as expected, client PCs may become unstable, BSOD may be seen Tue, 14 Aug 2012 14:45:55 Z http://www.sophos.com/support/knowledgebase/article/118024.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118024.html?_log_from=rss Instructions for downloading and using the Outlook Add-in, incuding links to supporting documentation. Tue, 14 Aug 2012 16:48:37 Z http://www.sophos.com/support/knowledgebase/article/113857.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113857.html?_log_from=rss The SUM.msi file is trying to run as part of the self-updating mechanism of the Update Manager and encountering a lot of collisions in the Windows temporary folder. Wed, 15 Aug 2012 07:57:13 Z http://www.sophos.com/support/knowledgebase/article/114620.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114620.html?_log_from=rss How to configure your Blackberry Enterprise Server and your Sophos Mobile Control (SMC) Server to see Blackberry devices in your Sophos Mobile Control Server Wed, 15 Aug 2012 08:21:40 Z http://www.sophos.com/support/knowledgebase/article/117981.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117981.html?_log_from=rss This article describes one of the reasons that you are unable to reset the password. Wed, 15 Aug 2012 09:03:45 Z http://www.sophos.com/support/knowledgebase/article/118084.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118084.html?_log_from=rss Create and Import a Pulic Certificate for the Web Application Security Wed, 15 Aug 2012 09:09:53 Z http://www.sophos.com/support/knowledgebase/article/117817.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117817.html?_log_from=rss This article describes how to test the FTP Proxy from the commandline Wed, 15 Aug 2012 10:17:17 Z http://www.sophos.com/support/knowledgebase/article/118096.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118096.html?_log_from=rss The On-Access scanner fails to start on Mac OS X systems Wed, 15 Aug 2012 14:56:36 Z http://www.sophos.com/support/knowledgebase/article/114350.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114350.html?_log_from=rss Error a058000c reported by Enterprise Console and the SAV logs Wed, 15 Aug 2012 14:57:50 Z http://www.sophos.com/support/knowledgebase/article/114123.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/114123.html?_log_from=rss This article explains how to enable the endpoint computer reboot prompt that by default is suppressed. Wed, 15 Aug 2012 14:58:54 Z http://www.sophos.com/support/knowledgebase/article/17142.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/17142.html?_log_from=rss This article gives an overview of Sophos Anti-Virus for Windows 2000+ with Application Control, and provides links to relevant documentation and includes a video. Wed, 15 Aug 2012 14:59:10 Z http://www.sophos.com/support/knowledgebase/article/17346.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/17346.html?_log_from=rss You are running Sophos Anti-Virus for Windows 2000+, with Application Control enabled. You have authorized Windows Live Messenger (WLM), but users find it blocked. Wed, 15 Aug 2012 14:59:19 Z http://www.sophos.com/support/knowledgebase/article/59192.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/59192.html?_log_from=rss When you add a subscription to Sophos Anti-Virus for Netware in Enterprise Console, you will have to add each Netware server as a separate distribution point in Sophos Update Manager. Wed, 15 Aug 2012 14:59:52 Z http://www.sophos.com/support/knowledgebase/article/59861.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/59861.html?_log_from=rss When you see a warning or an error in the Failed Migration Report, use this article to help resolve it. Wed, 15 Aug 2012 15:00:03 Z http://www.sophos.com/support/knowledgebase/article/61414.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/61414.html?_log_from=rss This article describes the features in Endpoint Security and Control, and provides links to more information. Wed, 15 Aug 2012 15:00:10 Z http://www.sophos.com/support/knowledgebase/article/63155.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63155.html?_log_from=rss This Best Practice article describes how to design groups to manage Endpoint Security and Control on your endpoint computers. This article was prepared for Endpoint Security and Control 9, but most of it applies to Endpoint Security and Control 8 as well. Wed, 15 Aug 2012 15:00:19 Z http://www.sophos.com/support/knowledgebase/article/63216.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63216.html?_log_from=rss Known issues in Sophos Control Center, version 4 Wed, 15 Aug 2012 15:00:27 Z http://www.sophos.com/support/knowledgebase/article/63284.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63284.html?_log_from=rss This article provides a list of Sophos Computer Security Scan (SCSS) Known Issues. Wed, 15 Aug 2012 15:00:35 Z http://www.sophos.com/support/knowledgebase/article/63588.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63588.html?_log_from=rss The envelopes folder is located at: %allusersprofile%\Application Data\Sophos\Remote Management System\3\Router\. This article describes what the folder contains and how to clear it. Wed, 15 Aug 2012 15:00:45 Z http://www.sophos.com/support/knowledgebase/article/63997.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/63997.html?_log_from=rss These guidelines cover the phased deployment of Sophos Client Firewall across your network. Wed, 15 Aug 2012 15:01:05 Z http://www.sophos.com/support/knowledgebase/article/110380.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110380.html?_log_from=rss Sophos strongly advises that you make a backup of the Sophos database before making any alterations to it Wed, 15 Aug 2012 15:01:15 Z http://www.sophos.com/support/knowledgebase/article/17323.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/17323.html?_log_from=rss This article describes the databases used by Sophos products. Wed, 15 Aug 2012 15:01:26 Z http://www.sophos.com/support/knowledgebase/article/27265.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/27265.html?_log_from=rss This article explains how to back up and restore your Sophos Management Server using Sophos-supplied tools. Wed, 15 Aug 2012 15:01:37 Z http://www.sophos.com/support/knowledgebase/article/57630.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/57630.html?_log_from=rss This article describes the data control functionality in Endpoint Security and Control, version 9. It also includes links to sources of more information. Wed, 15 Aug 2012 15:01:58 Z http://www.sophos.com/support/knowledgebase/article/64276.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/64276.html?_log_from=rss This article provides an overview of Small Business Solutions, version 4.x, and information on how to upgrade from earlier versions. Wed, 15 Aug 2012 15:02:08 Z http://www.sophos.com/support/knowledgebase/article/117632.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117632.html?_log_from=rss After installing Enterprise Console 5.1 on the same computer as SafeGuard Enterprise Server / Web Help Desk Server, existing managed SafeGuard Enterprise Clients fail to synchronize with the SafeGuard Enterprise Server and logging on to Web Help Desk is no longer possible. Wed, 15 Aug 2012 15:02:26 Z http://www.sophos.com/support/knowledgebase/article/65700.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/65700.html?_log_from=rss Sophos now provides monthly updates to the SGN client installer DB file of hardware details. This article contains links to the download site. Wed, 15 Aug 2012 15:02:35 Z http://www.sophos.com/support/knowledgebase/article/117691.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117691.html?_log_from=rss Sophos Update Manager for Windows, versions 1.0.1.111, 1.0.1.113 and 1.0.3.122 will be retired at the end of September 2012. If you have selected any of these versions in the 'Update manager self-update' section of this product then you will need to upgrade this product so that your network continues to be protected. Wed, 15 Aug 2012 15:02:45 Z http://www.sophos.com/support/knowledgebase/article/117630.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117630.html?_log_from=rss This article describes the command-line interface (CLI) of the Unified Threat Management (UTM) installer. Wed, 15 Aug 2012 15:02:56 Z http://www.sophos.com/support/knowledgebase/article/13814.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/13814.html?_log_from=rss Sophos may demonstrate unexpected behavior when used in conjunction with other software designed to operate in a similar capacity. Wed, 15 Aug 2012 15:13:11 Z http://www.sophos.com/support/knowledgebase/article/11846.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/11846.html?_log_from=rss This article lists the current versions of Sophos products. Thu, 16 Aug 2012 01:28:06 Z http://www.sophos.com/support/knowledgebase/article/110118.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110118.html?_log_from=rss Notification of new additions to application control are published around 1-2 weeks ahead of release. Release is confirmed once completed. This article provides a link too the current link. Thu, 16 Aug 2012 06:27:34 Z http://www.sophos.com/support/knowledgebase/article/28529.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/28529.html?_log_from=rss This article describes how to upgrade to PureMessage for Microsoft Exchange, version 3.0. Thu, 16 Aug 2012 07:24:19 Z http://www.sophos.com/support/knowledgebase/article/116346.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116346.html?_log_from=rss When you attempt to edit a policy within the Enterprise Console (SEC) the system crashes with the error 0x80131509 Thu, 16 Aug 2012 08:45:28 Z http://www.sophos.com/support/knowledgebase/article/118103.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/118103.html?_log_from=rss This article shows Sophos Mobile Control (SMC) compatibility when tested against a number of popular browsers/versions. Thu, 16 Aug 2012 10:15:42 Z http://www.sophos.com/support/knowledgebase/article/115946.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/115946.html?_log_from=rss This article describes how to download the Windows version of OpenSSL. Using the output of OpenSSL, you are then led through configuring DKIM in your Astaro and what records need to be added to your public authoritative name server. Thu, 16 Aug 2012 12:07:51 Z http://www.sophos.com/support/knowledgebase/article/115820.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/115820.html?_log_from=rss This article describes how to reset reporting anonymization passwords from the shell. Anonymized reporting requires two separate passwords in order to lookup anonymized reporting data. If one of those passwords is lost or forgotten, they can be cleared from the shell. Thu, 16 Aug 2012 12:39:38 Z http://www.sophos.com/support/knowledgebase/article/117530.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117530.html?_log_from=rss The Flame worm (aka Flamer, Skywiper, W32/Flame-A) is a piece of malware that is getting a lot of media attention Thu, 16 Aug 2012 15:18:53 Z http://www.sophos.com/support/knowledgebase/article/43908.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/43908.html?_log_from=rss PureMessage for Microsoft Exchange 3.0.2 hangs. The SMTP log displays error: Failed to call content engine scan method while processing message, error 0x8007000E Thu, 16 Aug 2012 18:57:44 Z http://www.sophos.com/support/knowledgebase/article/112004.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/112004.html?_log_from=rss You can remove most fake AV programs with Sophos Endpoint Security and Control. Alternatively, you can use the SAV32CLI program. Fri, 17 Aug 2012 09:04:42 Z http://www.sophos.com/support/knowledgebase/article/112662.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/112662.html?_log_from=rss This article lists products currently supported for removal through Sophos Enterprise Console and the Sophos standalone installers. Fri, 17 Aug 2012 10:11:12 Z http://www.sophos.com/support/knowledgebase/article/110733.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110733.html?_log_from=rss explains important considerations for virtual networks Fri, 17 Aug 2012 10:44:05 Z http://www.sophos.com/support/knowledgebase/article/31540.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/31540.html?_log_from=rss One or more endpoints are displaying an alert requesting a reboot. Error 0000006d. Following reboots, the alert still does not clear. Fri, 17 Aug 2012 10:53:20 Z http://www.sophos.com/support/knowledgebase/article/66176.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/66176.html?_log_from=rss This error could occur for a number of reasons. Fri, 17 Aug 2012 10:53:36 Z http://www.sophos.com/support/knowledgebase/article/113876.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113876.html?_log_from=rss This article provides an archive of previous vulnerabilities. Fri, 17 Aug 2012 10:53:58 Z http://www.sophos.com/support/knowledgebase/article/32241.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/32241.html?_log_from=rss A flag file created to track a reboot has not been deleted. Fri, 17 Aug 2012 10:54:09 Z http://www.sophos.com/support/knowledgebase/article/117894.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117894.html?_log_from=rss How to pre define the Logon Domain for Self Service Portal Fri, 17 Aug 2012 10:54:17 Z http://www.sophos.com/support/knowledgebase/article/27213.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/27213.html?_log_from=rss When the CPU usage is high and SavService appears to be the problem, follow the instructions in this article to restore default settings for on-access scanning. This article also explains which scan settings may cause the problem. Fri, 17 Aug 2012 10:54:25 Z http://www.sophos.com/support/knowledgebase/article/110491.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110491.html?_log_from=rss Sophos Update Manager cannot authenticate with a proxy server. Fri, 17 Aug 2012 10:54:43 Z http://www.sophos.com/support/knowledgebase/article/110310.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110310.html?_log_from=rss You have deleted a user's mailbox, but following PureMessage AD synchronization, the mailbox re-appears. Fri, 17 Aug 2012 10:54:59 Z http://www.sophos.com/support/knowledgebase/article/113411.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/113411.html?_log_from=rss This article lists the encryption events that may be returned to the Enterprise Console. Fri, 17 Aug 2012 10:55:07 Z http://www.sophos.com/support/knowledgebase/article/116768.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116768.html?_log_from=rss InstallDB.bat additional information and usage Fri, 17 Aug 2012 10:55:16 Z http://www.sophos.com/support/knowledgebase/article/66181.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/66181.html?_log_from=rss This error could occur for a number of reasons. Fri, 17 Aug 2012 10:55:33 Z http://www.sophos.com/support/knowledgebase/article/110529.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110529.html?_log_from=rss This error indicates that one or more of the downloaded/decoded files are corrupt Fri, 17 Aug 2012 10:55:43 Z http://www.sophos.com/support/knowledgebase/article/12592.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/12592.html?_log_from=rss A webCID is a Central Installation Directory (CID) for Sophos Anti-Virus that is hosted on an internet server for use over the internet, or on an intranet. Fri, 17 Aug 2012 10:56:04 Z http://www.sophos.com/support/knowledgebase/article/112598.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/112598.html?_log_from=rss This article describes how to use the Update Manager Helper tool. The tool allows you enter into the database user account information without using the console. Fri, 17 Aug 2012 10:56:14 Z http://www.sophos.com/support/knowledgebase/article/65365.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/65365.html?_log_from=rss This is a high-level error and may appear for many reasons. Fri, 17 Aug 2012 10:56:29 Z http://www.sophos.com/support/knowledgebase/article/66111.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/66111.html?_log_from=rss This is a high-level error and may appear for many reasons. Fri, 17 Aug 2012 10:56:40 Z http://www.sophos.com/support/knowledgebase/article/59494.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/59494.html?_log_from=rss These errors indicated that another process (small background program) is running on the computer and locking the AutoUpdate cache folder and therefore prevent exclusive access to all files. Fri, 17 Aug 2012 11:03:29 Z http://www.sophos.com/support/knowledgebase/article/116989.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/116989.html?_log_from=rss Error 0000005d - 'Sophos AutoUpdate (SAU) is out of date' or 'Bootstrap failed, SAU version incompatible.' Fri, 17 Aug 2012 14:28:27 Z http://www.sophos.com/support/knowledgebase/article/66157.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/66157.html?_log_from=rss This error code indicates that a product to which the update manager is subscribed is not available in its update source. Fri, 17 Aug 2012 14:29:43 Z http://www.sophos.com/support/knowledgebase/article/117766.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/117766.html?_log_from=rss Error fffffffd This computer is not yet managed. It is protected but has not yet reported back its status. Fri, 17 Aug 2012 14:47:51 Z http://www.sophos.com/support/knowledgebase/article/110541.html?_log_from=rss http://www.sophos.com/support/knowledgebase/article/110541.html?_log_from=rss A guide on relocating the SQL instance that PureMessage relies on Fri, 17 Aug 2012 19:34:40 Z